# Refund and cancellation policy This policy explains withdrawal, cancellation, refunds, and remedies for Solmuton domain and Easy web hosting purchases. Mandatory consumer rights always take priority over this policy. > Human-facing page: https://solmuton.fi/refund-policy ## Last updated: August 2026 This policy explains withdrawal, cancellation, refunds, and remedies for Solmuton domain and Easy web hosting purchases. Mandatory consumer rights always take priority over this policy. ## 1. Scope and customer status This policy applies to domain registration, renewal and transfer services and to Easy web hosting, business email, WordPress hosting, and related digital services purchased from Solmuton. A consumer is a natural person purchasing mainly for purposes outside their trade or profession. Business customers do not have the statutory consumer withdrawal right described below. ## 2. Consumer's 14-day right of withdrawal A consumer who concludes a service contract online or by another distance-selling method generally has 14 days from the conclusion of the contract to withdraw without giving a reason. Sending an unequivocal withdrawal notice before the deadline is sufficient. Statutory exceptions and the rules on services started during the withdrawal period apply as described below. If Solmuton has not provided the legally required withdrawal information, the withdrawal period may be extended as provided by law. This policy does not restrict that right. ## 3. Services started immediately If a consumer expressly asks Solmuton to begin a service during the 14-day withdrawal period and later withdraws, Solmuton may deduct a reasonable amount proportionate to the service supplied before the withdrawal notice. No deduction is made if performance was not requested by the consumer or the required information about the payment obligation was not provided. The right of withdrawal is lost for a fully performed service only when performance began at the consumer's express request and the consumer expressly acknowledged in advance that the right would be lost once the service had been fully performed. Any consent used at checkout must be separate, explicit, and included in the order confirmation. ## 4. Domain registrations, renewals, and transfers A domain order is submitted to an external registry or registrar and may be performed very quickly. Before submission to the registry or registrar, a cancelled domain order is refunded in full. If a consumer expressly requested immediate performance, registry, registrar, and work costs already incurred before a valid withdrawal notice may be deducted to the extent permitted by law. Nothing in this section removes a consumer's statutory remedies if Solmuton fails to register, renew, or transfer the domain as agreed or the service is otherwise defective. - A successfully registered or renewed domain cannot normally be returned to inventory, changed to another name, or transferred to another customer as a refund substitute. - A typo, change of mind, or failure to use the domain does not create an additional refund right after the statutory withdrawal rules and any valid immediate-performance consent have been applied. - Premium domains, registry fees, restoration fees, and transfer fees are refundable only where required by law or where the relevant provider reverses the charge. - Cancellation or deletion can cause the domain to become available to others. A request to stop renewal does not delete an active registration immediately; it prevents the next renewal where operationally possible. ## 5. Web hosting and recurring services - A consumer may use the statutory 14-day withdrawal right for a new hosting contract. If immediate activation was expressly requested, the refund may be reduced by the proportionate value supplied before withdrawal. - After the withdrawal period, cancelling a monthly or annual subscription stops future renewal according to the applicable contract and notice period. It does not normally refund an already started billing period unless required by law or expressly agreed. - Cancelling hosting does not automatically cancel a separately purchased domain. Domain renewal must be disabled separately. - Before service closure, the customer is responsible for exporting website content, email, and other customer-controlled data. Statutory rights concerning consumer-created content remain unaffected. ## 6. Defective or delayed digital services If a digital service does not conform to the contract, contact Solmuton promptly. The primary remedy is correction within a reasonable time and without cost or significant inconvenience. Where correction is impossible, refused, not completed appropriately, or the defect is sufficiently serious, a consumer may be entitled to a proportionate price reduction or termination and refund under mandatory law. A consumer may also have a right to compensation for proven loss where the legal conditions are met. ## 7. Refund method and timing - A statutory consumer refund is made without undue delay and no later than 14 days after Solmuton receives the valid withdrawal notice. - The refund is made using the original payment method unless the customer expressly agrees otherwise and incurs no fees as a result. - Amounts lawfully due for service already supplied, provider charges already incurred, overdue invoices, or other undisputed amounts may be deducted where permitted by law. - Bank and payment-provider processing can affect when the refunded amount appears in the customer's account. ## 8. How to withdraw or request a remedy Send an unequivocal notice to contact@solmuton.fi with the subject 'Withdrawal' or 'Refund request'. Include your name, account email, order or invoice number, the domain or hosting plan concerned, whether you want to withdraw, stop renewal, report a defect, or request another remedy, and the email address to which confirmation should be sent. A reason is not required when exercising the statutory withdrawal right. Solmuton will confirm receipt by email. A customer may also use any online cancellation function made available in the same interface where the contract was concluded. Using this policy page or email does not prevent the customer from making another unequivocal withdrawal notice permitted by law. ## 9. Business customers For business customers, there is no statutory 14-day consumer withdrawal right. Before provider work or registry submission begins, Solmuton may cancel and refund an order. After work has begun, refunds are assessed under the service agreement, actual work performed, non-recoverable third-party charges, and mandatory law. Statutory rights concerning defective performance remain unaffected where applicable. ## 10. Personal data and records Solmuton processes the identity, contract, payment, and communication data necessary to handle cancellation, refunds, fraud prevention, legal claims, and accounting. Data is handled under the Privacy Policy and GDPR. Cancellation does not require immediate deletion of records that Solmuton must retain to comply with accounting, tax, or other legal obligations. ## 11. Complaints and mandatory rights This policy does not exclude or limit rights that cannot be waived under Finnish or EU law. Consumers may seek guidance from the Finnish Consumer Advisory Services and may refer an unresolved matter to the Finnish Consumer Disputes Board. Consumers may also bring proceedings in the court competent under mandatory consumer-protection rules.